|1||Category||Returns Window, Actions Possible and Conditions (if any)|
|2||Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories||30 days
Refund, replacement or exchange
|3||Lifestyle: Sport & Fitness Equipment, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)
Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
Automotive: All automotive spare parts, accessories
Refund or replacement
|4||All Electronics and Large appliances other than Apple and Google Products||10 days
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
|5||Apple & Google Products (Mobiles, Tablets,Laptops, Smart Watches)||10 days
For all functionality related issues, do contact the brand authorized service centre directly.
|2||Try & Buy||10 days
This policy shall be applicable selectively (geographical coverage, product, customer and time periods).
Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.
|2||No Returns categories||3Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products here.
|1||Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|2||Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|3||Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|4||Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|5||Undamaged Packaging||Product's original packaging/ box should be undamaged.|
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